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Get In Touch

Visit Us

N.G. Bell & Son Ltd.
30 Greyabbey Road
Ballywalter
BT22 2NY

Call Us

+44 (0)28 427 58243

Email Us

General enquiries:
enquiries@ngbell.com

Graham Bell:
graham@ngbell.com

Norman Bell:
norman@ngbell.com

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Returns Policy

Non-faulty items:

If for any reason you decide not to keep an item, you can return it and claim for a refund. Please return to us within 14 days of receipt to the address indicated on your despatch note. Non-faulty items must be returned in their original, undamaged packaging and must be in an unused condition.

We cannot be held responsible for goods that are returned to us that are lost in transit. If you are concerned, then we recommend that you send the goods by registered post and retain proof of posting.

If we find that the product has not been returned to us in fully re-saleable condition, we reserve the right to refuse a claim for a refund on the item, or deduct up to 50% of the selling price from the refund claim.

Please be aware that post and packaging is not refundable, except where items have been returned because they are faulty or do not otherwise conform to your order.

If you have lost your delivery note, please follow the returns instructions.

Faulty items:

If you receive a product from N. G. Bell & Son Ltd that is faulty on delivery, you can return it and claim for as refund. Please return it to the address indicated on your despatch slip. If a product is found to be faulty, you may also claim for a refund for the delivery charge paid by you when initially ordering the product.

If you have lost your delivery note, please follow the returns instructions below.

Returns instructions:

Goods must be returned within 14 days of receipt of the goods.
Goods must be in original packaging.
Goods must not be fitted, modified or used.
Goods must be accompanied with a Completed Returns Form and/or a copy of Despatch Note.
Goods must be marked Returned Goods.
Please take care when unpacking and repacking your products.

Returns address:

N. G. Bell & Son Ltd,
30 Greyabbey Road,
Ballywalter,
Newtownards,
Co. Down.
BT22 2NY
U.K.

We will refund your card or Paypal Account in receipt of the returned item(s).